1. Information We Collect

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and details about your service requests. We also collect non-personal information, such as browser type, operating system, and website usage data, to improve our services.

2. Use of Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process your requests and send you related information, including confirmations and invoices.
• Improve our website, services, and customer experience.
• Communicate with you, including responding to your comments, questions, and requests.
• Send you technical notices, updates, security alerts, and administrative messages.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

4. Policy on Payments and Fraudulent Activities

Genesis Software Kenya is committed to maintaining a secure and trustworthy environment for all transactions. All payments for services must be made through the official channels specified by our company.

Any attempt to engage in fraudulent activities, including but not limited to using stolen payment information, chargeback fraud, or providing false information, is strictly prohibited. We reserve the right to report any suspected fraudulent activity to law enforcement authorities and to pursue legal action to the fullest extent of the law. Accounts associated with fraudulent behavior will be suspended, and any services rendered will be subject to immediate termination and collection efforts.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, to request corrections, or to request deletion of your personal data. To make such a request, please contact us using the contact information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at genesissoftwareskenya@outlook.com.